Privacy Policy
Your privacy and confidentiality are central to how we work. This policy outlines how Engram Psychology collects, uses, stores, and protects your personal information.
What information we collect
We may collect personal information necessary to provide psychological services, including:
Contact details (e.g., name, email, phone number)
Date of birth and referral information
Health information relevant to assessment and treatment
Information provided through website contact forms or enquiries
Health information is considered sensitive information and is handled with a high level of care and confidentiality.
How we collect information
We collect information in a number of ways, including:
When you contact us via our website or email
When you complete intake forms
During sessions
From other professionals (e.g., GP, psychiatrist), with your consent
Why we collect information
We collect and use your information to:
Provide psychological assessment and therapy services
Communicate with you about appointments and services
Meet our legal, ethical, and professional obligations
Maintain accurate clinical records
Storage and security of your information
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes:
Secure digital storage systems
Restricted access to authorised personnel only
Maintaining confidentiality in line with professional standards
Disclosure of your information
Your information will remain confidential and will not be shared without your consent, except where:
There is a legal obligation (e.g., court order, mandatory reporting)
There is a serious risk to your safety or the safety of others
It is required for administrative purposes (e.g., secure payment processing)
Access and correction of your information
You may request access to your personal information or request corrections if needed. Requests can be made by contacting us directly.
Retention of information
We retain records in accordance with legal and professional requirements in Australia. This generally involves retaining records for a minimum period after your last contact with the practice.
Website data and analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to understand how visitors use the site and to improve user experience. This information does not identify you personally.
Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
Complaints
If you have concerns about how your information is handled, you can contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Effective date: May 2026